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Account Information

By creating an account and/or using services you agree you have read and will comply with UNMETERED ClearingHouse
Acceptable Use Policy - Terms & Conditions

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A private Canadian Regional Telecommunications Commission registered and licensed service provider managed by the Alam family empowered by a network of partners throughout Africa, Asia, Europe and the Americas

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Information & Sales  -  Monday to Friday, 9AM to 5PM PST
+1 888-638-8681 Americas Toll Free - English	+44 800-069-8912 United Kingdom Toll Free - English	+1 613-909-7337 Ottawa, Canada - English	+883 510001342742 International Number - English
Technical Support & Fascimile Numbers
+1 888-420-6321 Americas Toll Free - English	+1 202-900-4068 Washington DC, US - English	+1 306-910-9696 Fascimile - Emergency	+1 613-800-7204 Fascimile - Non-Emergency

UNMETERED - Canada 6360 Kingsway Burnaby, BC V5E1C5 Canada Head Office UNMETERED - Asia 4th Floor, 457/2 South Paikpara Mirpur, Dhaka 1207 Bangladesh	helpdesk@unmetered.io General Inqiries provisioning@unmetered.io Account Management helpdesk@unmetered.partners Associate Inquiries	helpdesk@unmetered.support Technical Support legal@unmetered.io Legal Notices abuse@unmetered.io Abuse Complaints

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Our responsibility is to organize the availability of capable and high quality yet cost-effective infrastructure for our members

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Demanding the highest qualities cost-effectively available!

We began as a special project of our parent regional logistics service provider Packaging Depot (est 1988; Burnaby, BC, Canada) in 2007 to maintain infrastructure across retail storefront locations. In 2012 we decided to separate our infrastructure operations from shipping and logistics. We now provide virtual and physical networking solutions in most countries around the world. Our experience in using industry standard PC hardware and routing systems allowed us, in 2017, to create the UNMETERED.Direct access management platform that provides extensive stability, controls, and flexibility for all kinds of connection mediums and network partners. We have resellers in most parts of the world, and customers in almost every country on the planet. Our registered company address is located in Burnaby, a coastal city in Western Canada; and indirectly maintains employment for thousands of people through public and private partners around the globe.

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Licensing & Policies

All documents and/or notices must be delivered to the head office
address listed above or electronically to legal@unmetered.io

We want your experience to be the best it can be. To that end, we have defined necessary guidelines and expectations, as outlined in the policies below. You should also refer to your service package in your clientarea for any additional uptime SLA commitments, which may complement or supersede these general policies.

Acceptable Use Policy - Your use of our web sites and services are subject to our Acceptable Use Policy.( UPDATED: DECEMBER 12, 2018 )

Affiliate Program Agreement - Governs terms and conditions of our revenue-generating affiliate programs.( UPDATED: FEBRUARY 19, 2016 )

Privacy Policy - Rules governing the use of data by UNMETERED ClearingHouse and/or it's associates.( UPDATED: JULY 6, 2015 )

Terms of Service - Use of our Web sites and our services are subject our Terms of Service.( UPDATED: DECEMBER 12, 2018 )

Service Level Agreement (SLA) Credit  |  Claiming compensation for network downtime at UNMETERED requires that the member must open a ticket
requesting SLA compensation within five days of the purported outage. The ticket will be investigated by administration and the outage will be
cross checked against our corporate monitoring system. SLA credits are issued as the addition of days to the billing cycle date. Please include a
full description of the purported outage including the following client details, service package, Internet Protocol (IP) address and issue time.

Our Basic International Telecommunications Services license is valid until July 24, 2027. UNMETERED d/b/a UNMETERED ClearingHouse abides by Canadian telecommunications regulations. As a signatory of the UN Global Compact : we only empower regional contractors and network partners which comply with the Compact's ten (10) principles surrounding

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Third Party Legal Process

Our policy is to respond with reasonable promptness to subpoenas and other legal process served upon us and/or our subsidiaries that seek information, documents or other business records. Third parties wishing to serve such process upon us may do so in writing through our Legal Department via support ticket, email and/or fax.

An administrative fee of CA$250/hr* will be charged for each request to cover our fees and expenses in responding to legal requests. We may require the requesting party to pay the applicable hourly rate for requests that require significant engineering or technical support. We may also charge additional amounts for requests that require substantial photocopying, third party charges or other expenses.

We expressly reserve any rights under applicable law in connection with the receipt, evaluation and/or response to any third party requests or legal process. Each request will be evaluated upon the applicable law and facts. * Please note that all applicable administrative fees are waived for requests related to the protection of life.