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Our responsibility is to organize the availability of capable and high quality yet cost-effective infrastructure for our members. We are a private Canadian Regional Telecommunications Commission registered and licensed service provider; owned by the Alam family and partners in Africa, Asia, Europe and the Americas.

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Demanding the highest qualities cost-effectively available!

Information & Sales  -  Monday to Friday, 9AM to 5PM PST

+1 888-638-8681
Americas Toll Free - English
+44 800-069-8912
United Kingdom Toll Free - English
+1 613-909-7337
Ottawa, Canada - English
+883 510001342742
International Number - English

Network Outages & Fascimile  -  24 / 7 / 365

+1 888-420-6321
Americas Toll Free - English
+1 202-900-4068
Washington DC, US - English
+1 306-910-9696
Fascimile - Emergency
+1 613-800-7204
Fascimile - Non-Emergency

UNMETERED - Canada
6360 Kingsway
Burnaby, BC V5E1C5 Canada
Head Office

UNMETERED - Asia
4th Floor, 457/2 South Paikpara
Mirpur, Dhaka 1207 Bangladesh
helpdesk@unmetered.io
General Inqiries

provisioning@unmetered.io
Account Management

helpdesk@unmetered.partners
Associate Inquiries
helpdesk@unmetered.support
Technical Support

legal@unmetered.io
Legal Notices

abuse@unmetered.io
Abuse Complaints

Licensing & Policies

All documents and/or notices must be delivered to the head office
address listed above or electronically to legal@unmetered.io

We want your experience to be the best it can be. To that end, we have defined necessary guidelines and expectations, as outlined in the policies below. You should also refer to your service package in your clientarea for any additional uptime SLA commitments, which may complement or supersede these general policies.

Acceptable Use Policy - Your use of our web sites and services are subject to our Acceptable Use Policy.( UPDATED: DECEMBER 12, 2018 )
Affiliate Program Agreement - Governs terms and conditions of our revenue-generating affiliate programs.( UPDATED: FEBRUARY 19, 2016 )
Privacy Policy - Rules governing the use of data by UNMETERED ClearingHouse and/or it's associates.( UPDATED: JULY 6, 2015 )
Terms of Service - Use of our Web sites and our services are subject our Terms of Service.( UPDATED: DECEMBER 12, 2018 )
Service Level Agreement (SLA) Credit  |  Claiming compensation for network downtime at UNMETERED requires that the member must open a ticket
requesting SLA compensation within five days of the purported outage. The ticket will be investigated by administration and the outage will be
cross checked against our corporate monitoring system. SLA credits are issued as the addition of days to the billing cycle date. Please include a
full description of the purported outage including the following client details, service package, Internet Protocol (IP) address and issue time.

Our Basic International Telecommunications Services license is valid until July 24, 2027. UNMETERED d/b/a UNMETERED ClearingHouse abides by Canadian telecommunications regulations. As a signatory of the UN Global Compact : we only empower regional contractors and network partners which comply with the Compact's ten (10) principles surrounding

 Anti-Corruption
 Environment
 Human Rights
 Labour

Third Party Legal Process

Our policy is to respond with reasonable promptness to subpoenas and other legal process served upon UNMETERED ClearingHouse or its subsidiaries that seek information, documents or other business records. Third parties wishing to serve such process upon us may do so in writing through our Legal Department. Each request will be evaluated upon the applicable law and facts.


An administrative fee of CA$250/hr will be charged for each request to cover our fees and expenses in responding to legal requests. We may require the requesting party to pay the applicable hourly rate for requests that require significant engineering or technical support. We may also charge additional amounts for requests that require substantial photocopying, third party charges or other expenses.

UNMETERED ClearingHouse and it's subsidiaries expressly reserves any rights under applicable law in connection with it's receipt, evaluation & response to any third party requests or legal process