We are a Canadian Regional Telecommunications Commission registered and licensed service provider managed by the Alam family; empowered by a network of partners throughout Africa, Asia, Europe and the Americas. Our responsibility is to organize the highest quality yet cost-effective infrastructure for our interests around the globe.
What began as a special project of our parent logistical services provider Packaging Depot (est 1988; Burnaby, BC, Canada) in 2007 to maintain infrastructure across retail storefront locations split off from our shipping stores in 2012. Our infrastructure operations now provide virtual and physical networking solutions in many countries with resellers and members in over a dozen nations around the world. In 2017 we created the UNMETERED.Direct access management platform that provides extensive stability, controls, and flexibility for many types of connection mediums delivered to our specifications by network partners. Our head office address is located in Burnaby, a coastal city in Western Canada; and indirectly maintains employment for thousands through public and private service delivery partners around the globe.
Information & Sales - Monday to Friday, 9AM to 5PM PST
Americas Toll Free - English
United Kingdom Toll Free - English
Ottawa, Canada - English
International Number - English
Technical Support & Fascimile Numbers
Americas Toll Free - English
Washington DC, US - English
Fascimile - Emergency
Fascimile - Non-Emergency
UNMETERED - Canada
Burnaby, BC V5E1C5 Canada
UNMETERED - Asia
4th Floor, 457/2 South Paikpara
Mirpur, Dhaka 1207 Bangladesh
Our Basic International Telecommunications Services license is valid until July 24, 2027. UNMETERED d/b/a UNMETERED ClearingHouse abides by Canadian telecommunications regulations.
Licensing & Policies - We want your experience to be the best it can be. To that end, we have defined necessary guidelines and expectations, as outlined in the policies below. You should also refer to your service package in your clientarea for any additional uptime SLA commitments, which may complement or supersede policies.
Acceptable Use Policy - Your use of our web sites and services are subject to our Acceptable Use Policy.( UPDATED: DECEMBER 12, 2018 )
Affiliate Program Agreement - Governs terms and conditions of our revenue-generating affiliate programs.( UPDATED: FEBRUARY 19, 2016 )
Terms of Service - Use of our Web sites and our services are subject our Terms of Service.( UPDATED: DECEMBER 12, 2018 )
Service Level Agreement (SLA) Credit - Claiming compensation for network downtime at UNMETERED requires that the member must open a ticket requesting SLA compensation within five days of the purported outage. The ticket will be investigated by administration and the outage will be cross checked against our corporate monitoring system. SLA credits are issued as the addition of days to the billing cycle date. Please include a full description of the purported outage including the following client details, service package, Internet Protocol (IP) address and issue time.
Third Party Legal Process - Our policy is to respond with reasonable promptness to subpoenas and other legal process served upon us and/or our subsidiaries that seek information, documents or other business records. Third parties wishing to serve such process upon us may do so in writing through our Legal Department via support ticket, email and/or fax. We expressly reserve any rights under applicable law in connection with the receipt, evaluation and/or response to any third party requests or legal process. Each request will be evaluated upon the applicable law and facts.
Administrative Fee - CA$250/hr will be charged for each request to cover our fees and expenses in responding to legal requests. We may require the requesting party to pay the applicable hourly rate for requests that require significant engineering or technical support. We may also charge additional amounts for requests that require substantial photocopying, third party charges or other expenses. * All applicable administrative fees are waived for requests related to the protection of life and/or minors.