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Updates to Shaw (AB/BC Cable Carrier) Wholesale Process

Please take note of Shaw update on Installation Rebooks and Modem offline orders.


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Please be advised of the following process updates to Shaw’s TPIA service offering.

1. REPEATED INSTALLATION REBOOKS – Effective immediately, repeated missed installs due to the customer not being present will incur an additional installation charge on the third rebook attempt. Our teams will provide a courtesy reminder on the second rebook attempt. Truck-rolls for installs incur an expense against the company, and it is important that we work to ensure the end-user is home. Please note that this does not apply to missed appointments by the tech.

2. PENDING MODEM OFFLINE– Effective immediately, our teams will proactively notify your front-line teams when a modem appears offline after a completed install. We will request for confirmation that the modem is plugged in, or if a rebook is required. If we do not receive an update in 4-business days, we will cancel the order and disconnect services. Our team will not place the account into billing if we do not receive confirmation. Please note that this does not apply to missed appointments by the tech, or when the customer was not home; for which we will automatically request for a rebook.


About UNMETERED ClearingHouse


UNMETERED Trust (Cayman Islands) d/b/a UNMETERED (Canada) d/b/a UNMETERED ClearingHouse is a multinational, non-facilities-based telecommunications wholesale broker which distributes access to every major service provider in the world. We specialize in providing technically demanding professionals and businesses with a wide variety of Software-as-a-Service applications, high speed Internet access, Ethernet transport and colocation services. We were built to serve the Alam family (Vancouver, Canada) and their associates throughout the world at standards more intensive than mainstream offerings allowed at a reasonable cost; such as Shinobi.Video by Moe Alam.

Our responsibility is to organize the availability of capable and high quality yet cost-effective infrastructure for our members. We are a private Canadian Regional Telecommunications Commission registered and licensed service provider; owned by the Alam family and partners in Africa, Asia, Europe and the Americas.