Please be informed that we experience ON and OFF connection around 12:00 AM September 21, 2015. Already checked our Radius server and everything is okay in our end. We called TELUS NOC and according to them they will investigate it. We will keep you posted for updates. 

UPDATE 2:00PM SEPT 21, 2015 : There was a PPPoE concentrator outage for some members for ~20 minutes. After the outage a simple refresh of your PPPoE session should restore optimal service. Please note that support tickets are preferred over phone calls as that logs names and associated services for trouble reporting to respective carriers.

UPDATE 6:53PM SEPT 22, 2015 : We found the congestion issue and we are working with telus tier 3 and design engineer on resolving the problem today so we can get telus to distribute the traffic over their many available fibers to us.

UPDATE 1:38PM SEPT 23, 2015 : All reported line issues should be resolvable : if there are any lines with any performance issues, please open a support ticket asap. New "Report Line Issue" button coming to ClientArea ... Multiple members have reported positive result from access concentrator change requests filed on lines.

About UNMETERED ClearingHouse

UNMETERED Trust (Cayman Islands) d/b/a UNMETERED (Canada) d/b/a UNMETERED ClearingHouse is a multinational, non-facilities-based telecommunications wholesale broker which distributes access to every major service provider in the world. We specialize in providing technically demanding professionals and businesses with a wide variety of Software-as-a-Service applications, high speed Internet access, Ethernet transport and colocation services. We were built to serve the Alam family (Vancouver, Canada) and their associates throughout the world at standards more intensive than mainstream offerings allowed at a reasonable cost; such as Shinobi.Video by Moe Alam.

Our responsibility is to organize the availability of capable and high quality yet cost-effective infrastructure for our members. We are a private Canadian Regional Telecommunications Commission registered and licensed service provider; owned by the Alam family and partners in Africa, Asia, Europe and the Americas.