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Published: 2017-07-27 10:00:21

Please be informed that on August 2, 2017 starting from 2:00 AM ending 6:00 AM PST we are upgrading the equipment interconnecting to the Shaw TPIA fibers. This equipment change will cause a down time of approximately 1 hour within the maintenance window. Affected services are the Cable Internet access, CipherTV service and Qnet fiber to MDU services.

This upgrade is necessary for us to plan for the over whelming growth and service expansions. We greatly appreciate your understanding on this matter.


Ticket Number: CHG0078881
Category: Shaw Business Network Event
Description: Network Migration
Planned Start Date: August 17, 2017 01:00 (MT)
Planned End Date: August 17, 2017 05:00 (MT)
Impact : Outage up to 30Min
Customer: CipherKey Exchange Corporation

This notice is to inform you of maintenance being performed affecting your services for the impact duration noted above within the Change event window. Every effort will be taken to minimize this service interruption and we apologize for any inconvenience. For any concerns regarding this maintenance please reply to this email notification.