Please be informed that on August 2, 2017 starting from 2:00 AM ending 6:00 AM PST we are upgrading the equipment interconnecting to the Shaw TPIA fibers. This equipment change will cause a down time of approximately 1 hour within the maintenance window. Affected services are the Cable Internet access, CipherTV service and Qnet fiber to MDU services.
This upgrade is necessary for us to plan for the over whelming growth and service expansions. We greatly appreciate your understanding on this matter.
UPDATE 6:08:23 PM August 3, 2017 : We would like to inform you that the moving that happened today at 5:30 PM PST was done successfully and change is already completed. If connection wasn't restored by 60 seconds, please do a 5 minute power cycle of the modem.