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UPDATE (July 10, 2015) : Basic connectivity & routing was unaffected during this issue. Devices served properly with alternative DNS information. L2TP static IP members unaffected.


We are currently coordinating with Shaw regarding a possible problem on providing DHCP DNS IP for our Cable customers wherein customers modem is online and getting a valid DHCP IP address on their devices but still cannot browse. Please do try to use Google's DNS IP 8.8.8.8 & 8.8.4.4 as an alternative and check if it will work. If it will work, please get the DHCP DNS IP customers device is automatically getting and file a ticket to in our ClientArea and state the problem with the DNS IP.


About UNMETERED ClearingHouse


UNMETERED Trust (Cayman Islands) d/b/a UNMETERED (Canada) d/b/a UNMETERED ClearingHouse is a multinational, non-facilities-based telecommunications wholesale broker which distributes access to every major service provider in the world. We specialize in providing technically demanding professionals and businesses with a wide variety of Software-as-a-Service applications, high speed Internet access, Ethernet transport and colocation services. We were built to serve the Alam family (Vancouver, Canada) and their associates throughout the world at standards more intensive than mainstream offerings allowed at a reasonable cost; such as Shinobi.Video by Moe Alam.

Our responsibility is to organize the availability of capable and high quality yet cost-effective infrastructure for our members. We are a private Canadian Regional Telecommunications Commission registered and licensed service provider; owned by the Alam family and partners in Africa, Asia, Europe and the Americas.