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UPDATE (1:36PM) : All members that directly reported this issue have since noted it remedied.


Since this morning we have been receiving reports of SYNC No IP issue or PPPOE cannot connect for ADSL users. Customers affected are at random places but all are in Lower Mainland. We have been in constant communication with Telus Tiers 1 and 2, NOC and NCSC to resolve this problem as soon as possible. As of now, Telus together with our back end engineers are still investigating the problem. We will be providing update here or reply back to your emails once we have them.


TELUS NOC TICKET#: 1048541523


About UNMETERED ClearingHouse


UNMETERED Trust (Cayman Islands) d/b/a UNMETERED (Canada) d/b/a UNMETERED ClearingHouse is a multinational, non-facilities-based telecommunications wholesale broker which distributes access to every major service provider in the world. We specialize in providing technically demanding professionals and businesses with a wide variety of Software-as-a-Service applications, high speed Internet access, Ethernet transport and colocation services. We were built to serve the Alam family (Vancouver, Canada) and their associates throughout the world at standards more intensive than mainstream offerings allowed at a reasonable cost; such as Shinobi.Video by Moe Alam.

Our responsibility is to organize the availability of capable and high quality yet cost-effective infrastructure for our members. We are a private Canadian Regional Telecommunications Commission registered and licensed service provider; owned by the Alam family and partners in Africa, Asia, Europe and the Americas.