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Published: 2015-01-08 00:00:00

TELUS National Change Management would like to advise you of an upcoming network event. You are receiving this message because we have determined that there will be an impact to your service. Every effort will be taken to minimize this service interruption and we apologize for any inconvenience this may cause.

RELEASE NUMBER(S): 495424
LOCATION: Multiple Locations, British Columbia
START TIME (YYYY-MM-DD / 24 Hour Clock): 2015-01-12 01:00 - Pacific
END TIME (YYYY-MM-DD / 24 Hour Clock): 2015-01-12 05:00 - Pacific
ESTIMATED OUTAGE PER CIRCUIT: 15 Minutes
ACCESS REQUIRED: no
INITIATED BY: TELUS
REASON FOR RELEASE:
TELUS will be performing maintenance on network elements in the area(s) shown above.

This activity is to update operating system software on targeted network elements as part of a network modernization project.

Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time.

We apologize for any inconvenience this may cause.

SERVICES AFFECTED:
CustomerName CSID CustomerServices Alias Address
CIPHERKEY EXCHANGE CORP. 1316055 CIPHE_VANCBC_MUTUAL CO CIPHERKEY COLO_NNI - E1000_002
CIPHERKEY EXCHANGE CORP. 1316056 CIPHE_VANCBC_Cipherkey Exchange Corp_Ethernet 1000BaseT C.O. Link_001


Customers requiring further details on this advisory are asked to please email TELUS National Change Management at Releases@telus.com. Please include any special instructions. Every effort will be made to respond to your request in a timely manner. TELUS National Change Management - 1.800.516.3777 / 07:00-16:00 MT / Monday - Friday.

If a problem with your service(s) is found upon completion of this work activity, please report it to the TELUS Trouble Reporting Centre at 1-800-706-1745 and quote the TELUS Release Ticket number above.

Thanks