Back

Starting at 7:30AM we were notified by several members that new PPPoE sessions are not authenticating. After communicating with our carriers the problem has been isolated to a drive failure in a PPPoE authentication server and they are resolving the problem now. CipherKey has notified us it will take approximately 2 hours. Expected resolution ~ 11:30AM PST May 16, 2016.


Start Time : 7:30AM May 16, 2016
Expected Resolution : 11:30AM May 16, 2016 


PPPoE Authentication was resolved last night around May 16, 2016 8:00PM PST


Management Interfaces : IP / PPPoE Manager & Cable Manager Unavailable


Public Interfaces : Order Processing ( Orders can be placed but AB/BC Cable/DSL new lines can not be setup at present )


UPDATE : Thursday May 26, 2016 : New orders can now be processed fully but a few hundred of our service packages are being re-entered into management systems manually by carrier support staff. Connectivity service is unaffected for these members but the ability to assign IPs and/or change services automatically are not available (service changes may still be requred manaually through a support ticket, chat or call).


Thank you for your patience and understanding.


About UNMETERED ClearingHouse


UNMETERED Trust (Cayman Islands) d/b/a UNMETERED (Canada) d/b/a UNMETERED ClearingHouse is a multinational, non-facilities-based telecommunications wholesale broker which distributes access to every major service provider in the world. We specialize in providing technically demanding professionals and businesses with a wide variety of Software-as-a-Service applications, high speed Internet access, Ethernet transport and colocation services. We were built to serve the Alam family (Vancouver, Canada) and their associates throughout the world at standards more intensive than mainstream offerings allowed at a reasonable cost; such as Shinobi.Video by Moe Alam.

Our responsibility is to organize the availability of capable and high quality yet cost-effective infrastructure for our members. We are a private Canadian Regional Telecommunications Commission registered and licensed service provider; owned by the Alam family and partners in Africa, Asia, Europe and the Americas.