Domains
×
×

Seamless Migration / Transfer Instructions (Cable / DSL)

Back

To Transfer from local cable company to UnmeteredDSL

It's not a transfer as cable internet services and UnmeteredDSL may operate concurrently at the same premise. To switch from Cable to UnmeteredDSL, please request a "New Install" for UnmeteredDSL at your location and cancel the cable service once your UnmeteredDSL is installed. With the CRTC's new prohibition on prolonged cancellation policies: you may cancel your cable service as soon as your UnmeteredDSL service is online.

 

To Transfer from active Telus DSL service (non-PPPoE) to UnmeteredDSL:

  1. Please call Telus (888-811-2323; Mon. - Fri.: 7:30 am - 9 pm, Sat. - Sun.: 8 am - 8 pm, Statutory holiday hours 9 am - 8 pm local time) and request they cancel your DSL service for your next billing cycle or at least two weeks from today's date; be sure to request 3 details from them:
    • Out Order ID - Usually a 5-6 digit (confirmation) number generated by Telus' billing systems after a cancellation request is placed. If unavailable, we can still file an order/transfer request.
    • Pseudo Number / Line Number - a 10-digit phone number addressing the DSL line portion of the telco service. Telephone company customer service can provide this number or it will also most likely be on a tag inside your telephone company "demarcation" (junction) box on the side of your house. 
    • Cancellation Date - Please enter this as your requested install date in the form below. We request at least a minimum of 2 weeks from the current date as your transfer date for a seamless migration to Unmetered Internet.
  2. Select which DSL package you would like to have installed and complete order information via Availability.
  3. The local telephone company does NOT need to visit your location on a DSL to DSL transfer request because the carrier will simply change the VLAN on your assigned active DSL pseudo/line number from their network operations center.
    • The local telephone company does not need to access the inside of your premise.
    • Connect PPPoE capable modem to DSL line and setup PPPoE information from Client Area in your modem or router.
  4. Continue Browsing UNMETERED™!
 

To Transfer from competitive DSL service (PPPoE) to UnmeteredDSL:

  1. Please call your ISP and request they cancel your DSL service at least two weeks from today's date; be sure to request 3 details from them:
    • Out Order ID - Usually a 5-6 digit (confirmation) number generated by local telco billing systems after a cancellation request is placed. (NOT REQUIRED)
    • Pseudo Number / Line Number - a 10-digit phone number addressing the DSL line portion of the telco service.
    • Cancellation Date - Please enter this as your requested install date in the form below.
  2. Select which DSL package you would like to have installed and complete order information on http://cart.0714773.com/cabledsl (http://manage.0714773.com/cart/cabledsl).
  3. Local Telco installer will visit scheduled date/time configuration time but inside visit should not be required, when previous service becomes inactive simply update PPPoE information with data from "Login Details" in your ClientArea.0714773.com account.
  4. Continue Browsing UNMETERED™!
 

To Transfer from active Shaw service to UnmeteredCable:

  1. Enter your Shaw account number in our order form and relevant modem information.
  2. Please request an installation date at least one week from present date.
  3. Select which Cable Internet package you would like to have installed and complete order information.
  4. Await receipt/configuration of modem on installation date and connect modem to cable line in place of previous Cable modem.
  5. Continue Browsing UNMETERED™!