UNMETERED.Direct/DSL - Access Concentrator OS Upgrade 2018-04-06 13:51:27

In the upcoming days we will be upgrading the operating system of our 4 LNS. This will cause minimum downtime to our ADSL customers for a few seconds to minutes at most during the time of maintenance. Our engineers will be moving customers from 1 LNS to the other and upgrade the empty LNS. Moving of all customers from 1 LNS to the other will be quick but we are allocating at least 1 hour to make ...

UNMETERED.Direct/Cable & DSL - Network Issues 2018-04-02 18:37:28

Earlier we have some issue with our core switches. Our backend engineers are aware and currently working to fix the problem. They will give us an update after 30 minutes. UPDATE (7:10:25 PM PST) : We just received an update from our backend according to them main switches back to service. Service should starting resume. But will have performance issue. Please power cycle your devices and ...

UNMETERED.Direct/Cable - Network Upgrade 2018-03-21 16:14:19

Hi Members & Prospective Members,We placed a large order with Shaw back in Dec 2017 and we expect this order to be completed by the beginning of March but due to the large order,the large amount of fibers and the 100G equipment needed for the order was delayed.Today the designing team has released the final network design and the order is moving to the fiber team : the fibers and equipment are ...