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BETWEEN MEMBER AND UNMETERED

  1. If a single connection medium and/or carrier can not provide service at subscribed standards, we'll present all our options before cancellation. We manage multiple mediums and services to our simplified standards.


  2. The following activities render an entity ineligible for trade with UNMETERED - demanding the highest standards from carriers, partners and members as well :

    1. Entities that are sexually exploitive or that are inconsistent with generally accepted community standards of conduct and propriety, including those that feature sexually explicit entertainment, products or services; entities that are engaged in or associated with illegal activities; entities trading in countries that are proscribed by the Federal Government;
    2. Entities that promote violence, incite hatred, or discriminate on the basis of sex, race, gender, sexual orientation or place of origin;
    3. Entities that operate nightclubs, bars, lounges, cabarets, casinos, discotheques, video arcades, pool and billiard halls.
    4. Failure to respect health, safety, labour, industry and environmental standards and best practices established by all levels of government or applicable industry associations/governing bodies.
    5. Entities that fail to respect the UN Global Compact's Ten Principles and the General Policies of the OECD Guidelines for Multinational Enterprises in the areas of human rights, labour, the environment and anti-corruption.


  3. Services will be automatically suspended at 30 days past due. At 60 days services cancelled and bill mailed. At 120 days your account will be sent to collections with a 10% service charge added. All billing and invoicing via UNMETERED

    LATE PAYMENT FEE : 15 days past due date 10% late payment fee will be added
    Email bill payment reminders are sent 1 week before, the date before, the day of and 3 days after the billing date

    RETURNED PAYMENT* FEE : $35CAD
    * Includes dishonoured checks and electronic payment chargebacks 

  4. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS EACH OF THE UNMETERED ENTITIES FROM ALL DEMANDS, CLAIMS, AWARDS, ACTIONS, PROCEEDINGS, DAMAGES, LOSSES, COSTS, CHARGES AND EXPENSES, INCLUDING LEGAL FEES, INCURRED BY OR MADE AGAINST ANY OF THE UNMETERED ENTITIES, WHICH RESULT FROM OR RELATE TO:

    1. ANY FAILURE OR OUTAGE OF THE SERVICE, INCLUDING THOSE RELATED TO 911 CALLS;
       
    2. ACCESS TO OR USE, BY YOU OR ANY THIRD PARTY, OF THE SERVICES, ANY SERVICE ACCESS DEVICE OR RELATED COMPONENTS, OR YOUR ACCOUNT; OR
       
    3. ANY OF YOUR ACTS OR OMISSIONS, INCLUDING BREACH OR NON-PERFORMANCE OF THIS AGREEMENT AND ANY VIOLATION OF THIRD PARTY RIGHTS

  5. UNMETERED does not monitor your data (most of our infrastructure is designed in such a manner that UNMETERED CLEARINGHOUSE no direct access to user data). UNMETERED uses your address data in an anonymous manner for determining network expansion
     
  6. Termination by You. Please be advised only the Account holder may terminate their Account. You may stop using the Services at any time, but UNMETERED will continue to bill you until you terminate your Account or the Services in accordance with this provision. You may cancel your Account or any Services by:

    1. Cancelling direct with a UNMETERED customer service agent by telephone, or sending a fax, e-mail or letter to UNMETERED, at least 1 day prior to your next Billing Date and specifying the following: (i) your request for Account or Service termination; (ii) your name and contact telephone number; (iii) your Username and password; (iv) if a pre-authorized or automatic payment plan is used for your Account, the last 4 digits and expiry date of your credit card or the last 4 digits of your financial institution Account number and the name of the financial institution used for billing; and (v) your reason for terminating your Account (optional); or
       
    2. Self-Serve Cancellation Option in UNMETERED ClientArea per Cancellation Instructions

    Terminatations by UNMETERED. UNMETERED may, in its sole discretion, suspend, restrict or terminate your Services or your Account, effective at any time, without notice to you, for any reason, including:

    1. the operation or efficiency of the Services or UNMETERED's or any third party's equipment or network is impaired by the use of the Services from your Account;
       
    2. any amount is past due from you to UNMETERED beyond 30 days;
       
    3. UNMETERED has received a third party complaint which relates to the use or misuse of the Services from your Account;
       
    4. you have been or are in breach of any term or condition of this Agreement; or
       
    5. the Account contains invalid contact information

 
LAST UPDATED IN POLICY : JULY 29, 2017

 

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