UNMETERED expressly reserves any rights under applicable law in connection with its receipt, evaluation and any response to any third party requests or legal process

Copyright Notice & Mailing Address for Legal Notice(s)

Please refer to "Corporate and Regulatory Information" located at : http://unmetered.company

All documents and/or notices must be delivered to the Canadian head office address listed at
http://unmetered.company or (if applicable) electronically to legal@unmetered.io.


Policy on Third Party Legal Process

We respond with reasonable promptness to subpoenas and other legal process served on UNMETERED or its subsidiaries that seek information, documents or other business records. Third parties wishing to serve such process on UNMETERED may do so in writing. We evaluate every request based upon the applicable law & facts.

An administrative fee of CA$250/hr will be charged for each request to cover UNMETERED's fees and expenses in responding to legal requests. UNMETERED may require the requesting party to pay the applicable hourly rate for requests that require significant engineering or technical support. UNMETERED may also charge additional amounts for requests that require substantial photocopying, third party charges or other expenses. For quickest response, please send to legal@unmetered.io.


UNMETERED wants your experience to be the best it can be. To that end, we have defined necessary guidelines and expectations, as outlined in the policies below. Please also refer to the service package in your clientarea for any additional service level agreement commitments, which may complement and / or supersede these policies.

Acceptable Use Policy ( UPDATED: FEBRUARY 19, 2016 )
- Use of our Web sites and our services are subject to UNMETERED's Acceptable Use Policy.
Affiliate Program Service Agreement ( UPDATED: FEBRUARY 19, 2016 )
- Use of our revenue-generating affiliate programs are subject to UNMETERED's Affiliate Service Agreement.
Cancellation Procedure / Policy ( UPDATED: JANUARY 21, 2013 )
- UNMETERED services may be cancelled at any time conveniently self-service from this management website.
IP Address Assignment Policy ( UPDATED: JUNE 1, 2014 )
- Rules governing the assignment of network address blocks by UNMETERED.
Privacy Policy ( UPDATED: JULY 6, 2015 )
- Rules governing the use of data by UNMETERED.
Terms of Service ( UPDATED: JANUARY 21, 2016 )
- Use of our Web sites and our services are subject to UNMETERED's Terms of Service.
How to Claim SLA Credit

Claiming compensation for network downtime at UNMETERED requires that the member must open a ticket requesting SLA
compensation within five days of the purported outage. The ticket will be investigated by administration and the outage will be cross
checked against our corporate monitoring system. SLA credits are issued as the addition of days to the billing cycle date. Please 
include a full description of the purported outage including the following client details, service package, IP address and issue time.
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