UNMETERED.IO ClearingHouse wants your experience to be the best it can be. To that end, we have defined necessary guidelines and expectations, as outlined in the policies below. You should also refer to your service package in your clientarea for any additional uptime SLA commitments, which may complement or supersede these listed policies.
Copyright and Trademark
It is the contention of UNMETERED (Canada) that the word "unmetered" is freely available for use by anybody for any purpose provided they follow the dictionary definition of said English adjective. To further this claim, UNMETERED maintains a trademark in Canada at present.
"Host Europe GmbH" has word-marked "UNMETERED" (2015). To the best of our knowledge, the current owners of the domain "unmetered.com" (the aforementioned entity) acquired the intellectual and web properties after UNMETERED was registered as a global network (with some "unmetered" properties in our portfolio registered in 2007) to make a claim towards "UNMETERED".
Mailing Address Legal Notices
An administrative fee of CA$250/hr will be charged for each request to cover UNMETERED.IO ClearingHouse's fees and expenses in responding to legal requests. UNMETERED.IO ClearingHouse may require the requesting party to pay the applicable hourly rate for requests that require significant engineering or technical support. UNMETERED.IO ClearingHouse may also charge additional amounts for requests that require substantial photocopying, third party charges or other expenses.
Policy on Third Party Legal Process
It is UNMETERED.IO ClearingHouse's policy to respond with reasonable promptness to subpoenas and other legal process served on UNMETERED.IO ClearingHouse or its subsidiaries that seek information, documents or other business records. Third parties wishing to serve such process on UNMETERED.IO ClearingHouse may do so in writing through UNMETERED.IO ClearingHouse's Legal Department. UNMETERED.IO ClearingHouse will evaluate each such request based upon the applicable law and facts.
Acceptable Use Policy ( UPDATED: FEBRUARY 19, 2016 ) - Use of our Web sites and our services are subject to UNMETERED.IO ClearingHouse's Acceptable Use Policy.
Affiliate Program Service Agreement ( UPDATED: FEBRUARY 19, 2016 ) - Use of our revenue-generating affiliate programs are subject to UNMETERED.IO ClearingHouse's Affiliate Service Agreement.
Cancellation Procedure / Policy ( UPDATED: JANUARY 21, 2013 ) - UNMETERED.IO ClearingHouse services may be cancelled at any time conveniently self-service from this management website.
IP Address Assignment Policy ( UPDATED: JUNE 1, 2014 ) - Rules governing the assignment of network address blocks by UNMETERED.IO ClearingHouse.
Terms of Service ( UPDATED: JANUARY 21, 2016 ) - Use of our Web sites and our services are subject to UNMETERED.IO ClearingHouse's Terms of Service.
How to Claim SLA Credit Claiming compensation for network downtime at UNMETERED.IO ClearingHouse requires that the member must open a ticket requesting SLA compensation within five days of the purported outage. The ticket will be investigated by administration and the outage will be cross checked against our corporate monitoring system. SLA credits are issued as the addition of days to the billing cycle date. Please include a full description of the purported outage including the following client details, service package, IP address and issue time.